Exchange & Repair Policy
Last Updated: 22 August 2026
At Moh Maya by Disha Khatri, our jewellery is made with care and is covered by applicable product warranties. We are committed to assisting customers with genuine product-related issues.
Exchanges
Exchange requests may be considered within 7 days of delivery, subject to approval.
All exchange requests must be submitted by email to support@mohmayabydishakhatri.com with the order details and a clear description of the issue.
An exchange may be offered where:
- The wrong product was delivered.
- The product has a manufacturing defect.
- The product received is materially different from the product ordered.
- Another genuine issue is identified and approved by our team.
Exchanges are subject to product availability. If the same product is unavailable, an appropriate alternative or other resolution may be offered.
Repairs & Warranty
All eligible products purchased from Mohmaya by Disha Khatri are covered by the applicable warranty specified for the product.
If your jewellery develops an issue covered under the warranty, you may submit a repair claim by emailing : support@mohmayabydishakhatri.com
The claim must include:
Order/invoice or bill of purchase.
Customer name and contact details.
Description of the issue.
Photographs/videos of the product, where applicable.
The product may need to be inspected before the warranty claim is approved.
Repair Timeline
Once a warranty claim is approved, the product will be repaired within the stipulated warranty/repair period applicable to that product.
The actual repair timeline may vary depending on the nature of the damage, availability of components and the complexity of the repair.
Our team will communicate the expected timeline wherever applicable.
Warranty Exclusions
Once a warranty claim is approved, the product will be repaired within the stipulated warranty/repair period applicable to that product.
The actual repair timeline may vary depending on the nature of the damage, availability of components and the complexity of the repair.
Our team will communicate the expected timeline wherever applicable.
Warranty coverage generally does not apply to damage resulting from:
- Accidental damage.
- Improper use or handling.
- Normal wear and tear.
- Exposure to chemicals, perfumes, cosmetics or other substances that may damage jewellery.
- Unauthorized alterations or repairs.
- Loss or theft of the product.
Final eligibility for warranty service will be determined after assessment of the product.
Important
A valid bill or proof of purchase is mandatory for warranty and repair claims.
Please do not send a product for repair without first contacting our support team and receiving instructions.
For all exchange and repair requests, contact : support@mohmayabydishakhatri.com