Returns 

• Moh Maya offers you a 5-day Return on all products (expect customized and sale period items) that you purchase from us. To qualify for full refund against return, the below criteria should be met:
  a. We offer a free replacement/refund only for product/s which is/ are damaged /broken or significantly different from website description.
  b. Meeting Shipping & Delivery policy is must for Returns & Replacement eligibility.
  c. No returns, replacements for the customized items. Also, we cannot accept returns on sale items or gift cards.
  d. In case of significantly different, the product/s must be in an absolutely unworn and brand new condition and must be returned with the original sealed box, invoice, tags, instruction papers, warranty and other accessories if any. Make sure you have not used the product. Scratched and Used Products will not be taken back.
• If you return any order delivered to you, original shipping charges (if any) will not be refunded. However, if you self-ship your returns, you will be reimbursed according shipping amount on the shipping slip provided to us (max. up to INR 100).
• All loss or damage while return from you is your responsibility. We will not be liable for any such incidents. For all self-shipped returns, we recommend you use a reliable courier service.
• When we receive the returned item, it will inspected to ensure everything is present and in it’s in original condition and then issue either a full refund (bound per refund policy) or a different item in exchange (bound per exchange policy), as per your request.

 

Refunds

• We reserve the right to cancel an order in case the order request is not acceptable to us. Upon such cancellation, we will give you full refund. Any such cancellation shall be at the sole discretion of Moh Maya and you will have no right to contest the same. The reasons for cancellation could be due to non-availability of the Product/s, inaccuracy in Product or pricing information or due to reasons of any fraud or wrong usage of payment mechanism adopted by you. Any cancellation will be intimated to you by us over phone or mail.
• In the event you desire to cancel any order, then, such cancellation must be done prior to the dispatch of the Product/s to you. Once dispatched, we will not accept any cancellation request from your end. Please call us or email us at dishakhatri12@gmail.com to notify us about the cancellation.
• There will a shipping deduction of Rs 100 on each return & exchange request irrespective of payment mode. 
• If you cancel part of the order, shipping charges (Rs 100) will not be refunded.
• If the order is cancelled by us, lost or undelivered to your preferred location, we will provide you full refund including shipping charges.
• In all monetary refunds, we reserve the right to choose the mode of refund. The refund payment will be made by way of online transfer preferably to the original payment method as per our preference within 7 days after confirmation for prepaid orders; an equivalent store credit will be provided for all COD orders. Confirmation is subject to quality confirmation and acceptance by us as per policy. The money amount refunded will be amount what is paid to us after discounts/ promotions.
• For any further queries regarding cancellation/refunds, please email us at : dishakhatri12@gmail.com